I had quite the experience. My son and I recently became partners and wanted to have embroidered shirts made with our logo. I was referred to American Stitch because of their great service and reputation. It started of great until our ordered got dropped due to unforeseen circumstances on their end. My order was then recovered 3 weeks later which is unusual for them since normally their delivery is quick. Unfortunately, it didn't stop there and a couple of other mishaps happened. Finally, everything was straightened out. I was pleased with their customer service and redeeming themselves. I must say their product is of the upmost professional style. Thank you to Team American Stitch and their customer service and I will continue to give them all my business.