I had an outstanding experience with this company. I had to have custom hats embroidered for a company function at the very last minute. Samantha was so professional and diligent while helping me make sure I got exactly what I wanted with just minutes to spare. The owner picked up the phone himself early one morning to answer my questions and assure me he was very involved in the process and that we'd get exactly what we wanted and on time. He personally took my hats to the embroidery place to get the logo straight and the colors correct. I would highly recommend this locally-owned company to anyone!